We firmly stand behind all of our products and take great pride in our reputation for quality and value. If you are dissatisfied with your purchase for any reason, you may return unworn items for a prompt refund within 30 days of the order date subject to the terms below:
- Clearance/Sale items may not be returned or exchanged.
- When trying on items that included a panty or stockings, please do not try that part of the item on as we will not be able to accept it if it has been worn.
- Shipping charges are non-refundable. If your order was shipped with free 2 day shipping, a 10% restock fee will be applied to cover the original shipping expense.
- Returns received after 30 days will receive a refund in store credit.
Due to health regulations and the safety of our employees the below items may not be returned/exchanged for any reason:
- Any item that covers intimate areas. This includes panties, thongs, g-strings, boy shorts, stockings, body stockings, pantyhose, tights, teddies and pasties. This does not include matching pieces to sets as long as they have not been worn or detached from the item.
- Any item that smells of cigarette smoke or perfume
- Items that have been worn/soiled or laundered (this includes deodorant stains)
- Items with the tags removed
- Items that have been exposed to animal hair
If an item is sent back in poor condition we reserve the right to charge a restock fee at our discretion or to simply refuse the return.
Please be sure to include the completed return section of your packing slip with the merchandise you are returning. Mail back with the shipper of your choice and we highly recommend you insure the package for the value of the returned item. Ask the shipper to provide a tracking number for your package so it can be traced if lost.
Returns must be sent to:
8200 E Pacific Place, Ste 101
Denver, CO 80231-3216
We are unable to process direct exchanges. Please return merchandise and visit our site to submit a new order.